STORE POLICY

Customer Care Code of Conduct

As a family-owned business, it is very important to us that we share our values as we expect the highest standards of integrity and conduct in all matters at From Prayer To Promise.

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1. We put you, our customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention and empathy. That means we listen intently, make notes, and confirm understanding before taking action for timely resolution.

2. We embrace your complaints as opportunities to impress you. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.

3. We provide honest responses and do not make promises we cannot keep. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises because we understand nothing gets under the skin of customers more than broken promises.

4. We demonstrate a thorough knowledge of our products and services so that we can address your unique situation with optimal solutions.